1. Introduction

These Terms of Service ("Terms") govern your access to and use of the TunnelFun website, applications, and related services (collectively, the "Service"). By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you meet this requirement.

3. Account & Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that breach these Terms.

4. Subscriptions & Billing

• Paid plans renew automatically unless canceled in accordance with your platform's instructions.
• All prices are stated in GBP (£). Taxes and fees may apply based on your location.
• Where offered, money‑back guarantees apply only to the first purchase within the stated timeframe.
• Refunds are considered at TunnelFun's sole discretion and only if you can demonstrate the Service was unavailable or unusable during your subscription period.
• Each license is for a single user and may be installed on multiple devices you own, with a maximum of 6 simultaneous device connections per license.

5. Acceptable Use

You agree not to misuse the Service. Prohibited activities include, without limitation:

• Sending unsolicited communications ("spam") via email or other channels
• Transmitting, receiving, or storing illegal content, including child exploitation material
• Infringing intellectual property rights or privacy rights of others
• Sending spam, malware, or conducting security attacks
• Violating applicable laws or regulations
• Unauthorized access attempts ("hacking")
• Posting or transmitting unlawful, abusive, hateful, or otherwise objectionable content

6. Privacy

Your use of the Service is also governed by our Privacy Policy. We operate a strict no‑logs policy for browsing activity; however, limited technical data may be processed to operate and improve the Service. See our Privacy Policy for details.

7. Intellectual Property

The Service, including software, trademarks, logos, and content, is owned by or licensed to TunnelFun and is protected by intellectual property laws. We grant you a limited, non‑exclusive, non‑transferable license to use the Service in accordance with these Terms.

8. Suspension & Termination

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or pose a risk to the Service or other users.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that the Service will be uninterrupted, secure, or error‑free.

10. Limitation of Liability

To the fullest extent permitted by law, TunnelFun and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. Our total liability shall not exceed the amount you paid for the Service during the subscription period in question.

11. Indemnification

You agree to indemnify and hold harmless TunnelFun, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

12. Changes to the Service or Terms

We may modify the Service and these Terms from time to time. When we make material changes to the Terms, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the British Virgin Islands. Any disputes shall be resolved under the Rules of Arbitration of the International Centre for Dispute Resolution (ICDR) by a single qualified arbitrator in Road Town, Tortola, British Virgin Islands, unless otherwise agreed in writing.

14. Contact

Questions about these Terms? Email us at contact@tunnelfun.com.

1. Introduction

TunnelFun Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN services.

We operate a strict no-logs policy for browsing activity, meaning we do not collect or store information about your online activities, websites visited, or data transmitted through our VPN servers.

2. Information We Collect

Information We DO NOT Collect:

• Traffic data or browsing activity
• Connection timestamps
• Server choices
• Total data transferred
• DNS queries
• IP addresses assigned during VPN sessions

Information We DO Collect:

• Account Information: Your email address for account creation and communication
• Billing Information: Payment details processed securely through our payment processors (PayPal, credit card companies)
• Technical Support Data: Information voluntarily provided when contacting support
• Anonymous Diagnostic Data: Crash reports and error logs that do not contain personally identifiable information

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Creating and maintaining your TunnelFun account
• Billing & Payments: Processing subscription payments and managing billing cycles
• Customer Support: Responding to your inquiries and providing technical assistance
• Service Improvement: Using anonymous diagnostic data to identify and fix bugs or connectivity issues
• Communication: Sending important service updates, security notifications, and billing information

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Payment Processors: Billing information is shared with PayPal and credit card processors to process payments
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Service Providers: Trusted third-party services that help us operate our business (e.g., email services, analytics tools that use anonymized data)

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after cancellation
• Billing Records: Kept for accounting and tax purposes as required by law (typically 7 years)
• Support Communications: Retained to maintain continuity in customer support

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account dashboard
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Withdrawal: Opt out of non-essential communications

To exercise these rights, please contact us at contact@tunnelfun.com.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Limited access to personal data on a need-to-know basis
• Regular security audits and monitoring
• Incident response procedures for potential data breaches

8. Third-Party Services

Our website and applications may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

We use the following third-party services:

• Payment Processing: PayPal, Stripe, and other payment processors
• Analytics: Anonymous usage statistics to improve our service
• Customer Support: Tools to manage and respond to support requests